Shipping and Delivery Policy

At Alma Home&Decor, we take great care in delivering high-quality furniture and decor pieces to your home in a safe and timely manner. Below you’ll find all the relevant information about how we process, ship, and deliver your orders.

1.Shipping Areas

We currently ship to:

Portugal (mainland)
Spain (mainland)

We are working on expanding our delivery network to other European countries and islands. If your region is not available at checkout, feel free to contact us for a custom quote.

2.Order Processing Time

In-stock items are usually prepared and dispatched within 5 business days.
Made-to-order or artisanal items may take up to 15 business days, depending on the product and supplier.
Look at the product page for extra information in case it is from a supplier with exceeding delivery times.

If there is an unexpected delay on the order we will keep you informed.

3.Shipping Methods & Carriers

Depending on the item’s size and destination, we work with:

Local courier services
National or international logistics providers
Specialised furniture carriers for larger or fragile items
Carriers contracted from the suppliers themselves

You will receive a shipping confirmation email with tracking details once your order is on its way.

4.Estimated Delivery Times

After dispatch, delivery typically takes:

Portugal and Spain mainland: 3–7 business days

Please note: delivery times may vary depending on your location, the suppliers location, public holidays, or local circumstances.

5.Shipping Costs

Shipping fees are calculated at checkout based on the size, weight, and destination of your order.

We aim to offer fair and transparent shipping rates.
Free delivery may be available on selected items or on orders over a certain value — this will be clearly stated when applicable.

6.Delivery Conditions

Deliveries are made to the building entrance or street-level door only.
Indoor delivery or placement inside the home is not included.
If you require delivery to a specific room, floor, or full installation, please contact us before placing your order. We’ll be happy to arrange a quote for a specialised delivery service.

Please also ensure that the delivery address provided is correct and accessible. For larger items, make sure the products fit through doorways, staircases, and elevators.
Alma Home&Decor is not responsible for delivery failures due to restricted access.

If no one is available to receive the order, it will be considered a failure of delivery. Please contact us if you need to change the scheduled time and date for delivery.

7.Damaged or Lost Items

We take every precaution to ensure your order arrives in perfect condition. If you receive an item that is damaged or incomplete:

Contact us within 24 hours of delivery.
Include clear photos and a brief description of the issue.
We will review the situation on an individual basis and arrange a replacement when fitted.

Need Help?

If you have any questions or need to update your delivery details, our team is here to help.
Email us at info@almahomedecor.com or reach out through our Chat, or our Contact Us page.

Thank you for shopping at Alma Home&Decor. We're here to help you build more than a home.