Orders

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1-How do I place an order?

Simply browse our collection, add your favourite products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

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2-Can I modify my order?

If your order has not yet been processed for dispatch, we may be able to modify. Please contact our customer support as soon as possible after placing your order.

If a refund applies, we will process it as soon as the modification is confirmed. You will receive a new invoice with the new order updated. 

Read more about it here.

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3-Can I cancel my order?

Yes, you can cancel your order until 30 days after your purchase. Please contact our customer support as soon as possible if you don't wish to receive it and proceed with the return of the object. 

If your order was not processed for dispatch yet, we can simply cancel the order and proceed with the refund. 

If it has been dispatched, we will then arrange with you how to return the item. Once we have the confirmation of the item being in our warehouse, and in good conditions, we will proceed to refund you. 

Read more about it here.

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4-Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.

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Shipping & Delivery

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5-Which countries do you ship to?

We currently ship to the following mainland destinations:

• Portugal 

• Spain 

• France 

• Germany 

At this time, we do not ship to islands or overseas territories.

If your region is not available at checkout, please contact us and we will do our best to assist you. It might be possible to ship to you, depending on the item and the region you are located, so feel free to reach out.

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6-How long does delivery take?

Delivery times depend on the destination and shipping method selected. Estimated delivery times are shown during checkout and in your order confirmation email.

• In-stock items are prepared and dispatched within 5 business days.

• Made-to-order or artisanal items may take up to 15 business days, depending on the product and supplier.

• Please refer to the product page for specific lead times, as some suppliers may require additional processing time.

If there is an unexpected delay with your order, we will keep you informed.

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7-How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking information (where available).

 

8-What happens if my package arrives damaged?

If your parcel or product arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and damaged item. We'll work quickly to resolve the issue.

Read more here.

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Returns & Refunds

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9-Can I return a product?

Yes. If you're not completely satisfied with your purchase, you may return eligible items within the 30-days return period, provided they are unused and in their original packaging.

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10-How do I request a return?

Please contact our customer support with your order number and the reason for the return. We'll provide you with the necessary instructions.

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11-When will I receive my refund?

Refunds are processed once the returned item has been received and inspected. The time it takes for the refund to appear depends on your payment provider, often up to 3 business.

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Products

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12-Are your product dimensions exact?

In the large majority of the cases, yes. Product dimensions may vary slightly in the case of being a handmade product, due to the manufacturing process. Handmade products are indicated in the details of the product.

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13-Will the colours match what I see on my screen?

We make every effort to display product colours accurately. However, colours may vary slightly depending on your device's screen settings and lighting conditions.

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14-Are products handmade?

We have a variety of handcrafted products available in our store, it is indicated on the details of the product.

Some products feature handcrafted elements or natural materials, meaning slight variations in colour, texture, grain or finish are normal and contribute to the uniqueness of each piece. 

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15-What materials are your products made from?

Each product page includes detailed information about the materials used, dimensions, finishes and care recommendations whenever applicable.

If you are looking for furniture made of high-quality woods you can filter for Noble Woods or directly look here.

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16-Are your decorative products suitable for outdoor use?

Unless specifically stated in the product description, our decorative items are intended for indoor use.

If you are looking for outdoor products you can search in our Outdoors page.

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Gift Orders

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17-Can I send an order directly as a gift?

Yes. You can have your order shipped directly to the recipient by entering their delivery address during checkout.

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18-Do you offer gift wrapping?

At the moment we don't offer a wrapping option.

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If you are looking for gift ideas you can search in our Gift Ideas page.

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Care & Maintenance

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19-How should I clean decorative items?

Most decorative pieces can be cleaned using a soft, dry or slightly damp cloth. Avoid abrasive cleaners, harsh chemicals and prolonged exposure to moisture unless otherwise specified.

Any special recommendations will be indicated in the product page.

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20-How should I care for wooden products?

Keep wooden items away from excessive humidity, direct sunlight and heat sources. Clean with a soft cloth and avoid soaking the wood.

Any special recommendations will be indicated in the product page.

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21-How should I care for ceramic and resin figurines?

Handle decorative figurines carefully and clean them with a soft, dry cloth. Avoid dropping or exposing them to sudden temperature changes.

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Payments

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22-Which payment methods do you accept?

We accept the following secure payment options:

• Credit and Debit Cards (Visa and MasterCard)

• Apple Pay and Google Pay

All payments are processed through secure, encrypted gateways to protect your personal and financial information.

 

23-What currency is accepted on your website?

All prices on our website are listed in EUR € and include VAT where applicable.

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24-Is my payment secure?

Yes. All payments are processed through secure payment providers using encrypted connections to protect your personal and payment information.

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You can read more about our Payment Policy here.

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Customer Support

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25-How can I contact customer service?

You can reach our customer support team using the live chat, contact form, email, or whatsapp. We'll respond as quickly as possible during business hours.

See all our available contact options here.

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26-I can't find the answer to my question. What should I do?

We're always happy to help. Simply contact our customer support team and we'll assist you with any questions regarding products, orders or delivery.

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